There are two ways to order custom shelving; working directly with our team or designing your own shelving using our Custom Product Builder.
Working with us:
• Contact our team with your hopes and dreams
• Our team draws out your vision
• An estimate will be sent to you
• Upon your approval of the estimate, an invoice will be sent.
For larger orders a 50% deposit is required to begin production. An invoice for the final payment will be sent to you when your product is ready to ship
We cannot ship glass shelves as we have no method to ensure the glass ships safely and arrives unbroken. However, we can provide you with all the dimensions and specifications for shelves that fit your unit so that you can order the glass from your local supplier.
If you are interested in wood or metal, we are happy to help you with that request!
We are based out of Savannah, Georgia so all domestic shipping is $55 for standard units, and about $200-$250 for international orders. Every order comes with tracking numbers so you know exactly when to expect your package to arrive!
Cut and polished tubes, custom fittings and components are non-refundable. Stock fittings and components will be subject to a 30% restocking fee. Items may be returned in the packaging they arrived in. Please take care to properly pad the items and seal the packaging.
Any damaged goods that need to be replaced must be reported to us with photos within 10 days of receiving so that we can take the appropriate steps to report insurance claims and process your return. Please ready our full Return Policy for more information.
Yes! Our business works out of a fully customizable fabrication shop with an automated CNC machine, so we are able to make virtually any custom profile you’d like!
Our shop is capable of doing most customs projects, so we would be happy to help! Whether we are able to take on your project or not depends on our current lead times and project load. Send us any information you have, and our customs department will get back to you as soon as possible!
Our typical lead time is 6 weeks after payments, but this may change depending on what projects we are taking on at the time. We will do our best to provide you with an accurate lead time. If anything comes up for any reason, we will be sure to let you know immediately.
We will do our best to accommodate any hard deadlines if you let us know in advance. If you need a product sooner than our current lead times, we have a rush fee of 15% to push your order to the front of the production unit. If you have any concerns about getting your order by a certain time, please let us know as soon as possible!
Yes! We supply all the tubes as well as fittings necessary for a unit in house. We can cut to length, and process all tubes required for your shelving units and ship them to you.
For sure! Our finishing artist can create custom samples for you to view.
Does oxygen allow you to breathe?
The shelves on The Origin Shelving Unit are adjustable. Please be aware that the set screws do leave a mark on the tube, which might be visible if you adjust your shelf.