FAQ

For sure! Samples of specific finishes can be supplied per request, otherwise fittings can be purchased from the website as a sample.

Yes! We supply all the tubes as well as fittings necessary for a unit in house. We can cut to length, and process all tubes required for your shelving units and ship them to you.

Our typical lead time is 6 weeks after payments, but this may change depending on what projects we are taking on at the time. We will do our best to provide you with an accurate lead time. If anything comes up for any reason, we will be sure to let you know immediately. 

Orders are typically shipped out on Fridays. Tracking information will be sent to your email on file when the package is labeled.

We will do our best to accommodate any hard deadlines if you let us know in advance. If you need a product sooner than our current lead times, we have a rush fee of 15% to push your order to the front of the production unit. If you have any concerns about getting your order by a certain time, please let us know as soon as possible!

Unfortunately, due to our current production schedule we are not providing expedited lead times. Please let us know if you have a deadline you are trying to meet and we will see what we can do for you.


There are two ways to order custom shelving; working directly with our team or designing your own shelving using our Custom Product Builder.

Working with us:
• Contact our team with your hopes and dreams 

• Our team draws out your vision

• An estimate will be sent to you

• Upon your approval of the estimate, an invoice will be sent. 

For larger orders a 50% deposit is required to begin production. An invoice for the final payment will be sent to you when your product is ready to ship

Absolutely, shoot us a message and we'd be more than happy to help you start the process. In the meantime, check out some of our other work to get inspired! 

The shelves on The Origin Shelving Unit are adjustable. Please be aware that the set screws do leave a mark on the tube, which might be visible if you adjust your shelf.

Glass shelves are not automatically added to your quote. Please specify if you would like us to provide you with a quote for glass for your shelving unit.

Shipping is calculated at checkout. If you have any issues, please contact us.

Cut and polished tubes, custom fittings and components are non-refundable. Stock fittings and components will be subject to a 30% restocking fee. Items may be returned in the packaging they arrived in. Please take care to properly pad the items and seal the packaging.

Any damaged goods that need to be replaced must be reported to us with photos within 10 days of receiving so that we can take the appropriate steps to report insurance claims and process your return. Please read our full Return Policy for more information.

Yes! Depending on how far the installation site is, we are able to accommodate most local installs with an added installation fee. Please contact us to confirm that your location is eligible.

Yes! Our business works out of a fully customizable fabrication shop with an automated CNC machine, so we are able to make virtually any custom profile you’d like!

Our shop is capable of doing most customs projects, so we would be happy to help! Whether we are able to take on your project or not depends on our current lead times and project load. Send us any information you have, and our customs department will get back to you as soon as possible!

Yes! Our talented team of machinists and crafters work hard to produce everything we sell.

If you need direction for installing an Origin Shelving Unit, please watch this video.

Custom Shelving

Design your own shelving using our Custom Shelving Builder.

Trusted Craftsmanship

We work hard to ensure that every product coming out of our shop is held to our highest standards.

Local Installs

We'll come to you! Contact us to see if you're eligible for a local installation.